Privacy Policy

About This Privacy Policy

This Privacy Policy explains how Not Just A Teacher Education (we, us or our) collects, holds, uses and discloses personal information when you visit notjustateachereducation.com, contact us, book a service, participate in a program, purchase or download a resource or otherwise interact with us.

Our services include Social Emotional Performance Coaching, professional development, workshops, speaking, school and early learning programs, organisational partnerships, My Brand student programs, digital products and downloadable resources, articles, podcasts and NDIS-related enquiries.

We aim to handle personal information in a clear, respectful and responsible way and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

Personal Information We May Collect

The personal information we collect depends on how you interact with us and the service you request.

• Contact information such as your name, email address, telephone number, postal address and preferred method of contact.
• Booking information such as appointment dates, service preferences, availability and the reason for your enquiry.
• Participant information such as age group, goals, strengths, areas of difficulty, school or workplace context and information needed to tailor a coaching session, workshop or program.
• Parent, guardian and family information when a child or young person is receiving a service.
• School, early learning, workplace or organisation information such as role, organisation name, participant numbers, service requirements and contractual contacts.
• Order and transaction information such as products purchased, billing details, payment status and download fulfilment information.
• Communications and service records such as emails, enquiry forms, agreed goals, session summaries, action plans, feedback and support requests.
• Marketing preferences such as newsletter subscriptions, event interests and communication choices.
• Technical information such as IP address, browser type, device information, page activity, referral source and cookie or analytics information.

Sensitive Information

Some services may involve sensitive information. This can include information about disability, health, emotional wellbeing, behaviour, learning needs, family circumstances or NDIS goals and funding arrangements.

We only seek sensitive information when it is reasonably necessary for the service, you have consented or another lawful basis applies. We ask clients to provide only the information needed for us to understand the request and deliver appropriate support.

For NDIS-related enquiries, we may collect relevant goal wording, funding management type, support priorities and plan manager or support coordinator details. We do not require a full NDIS plan, medical history or diagnostic report unless there is a clear reason and you have agreed to provide it.

Children and Young People

Not Just A Teacher Education provides services for children and young people as well as adults. We take additional care when handling information about a person under 18.

Where appropriate, we collect information from or with the knowledge of a parent, guardian, school or organisation that has authority to arrange the service. We also involve the child or young person in an age-appropriate way and explain how information may be used.

Information may be shared with a parent, guardian or responsible organisation where this is agreed as part of the service, needed to support progress, required for safety or required by law. We aim to protect the young person's dignity and privacy while also meeting our responsibilities to keep people safe.

How We Collect Information

We collect personal information in several ways.

• Directly from you through website forms, bookings, emails, telephone calls, purchases, downloads, coaching sessions, workshops and feedback.
• From a parent, guardian, school, early learning service, employer or organisation arranging a service.
• From a plan manager, support coordinator or other nominated person where you have authorised them to communicate with us.
• From website and commerce platforms, appointment systems, payment providers, analytics tools and communication services used to operate the business.
• From publicly available sources when reasonably necessary for business development, event planning or professional communication.

How We Use Personal Information

We use personal information only for purposes connected with our services and business operations.

• Responding to enquiries and determining whether a service is suitable.
• Booking, confirming, rescheduling and delivering coaching, consultations, workshops, professional development and programs.
• Tailoring content, resources, activities and communication to the participant or organisation.
• Communicating with parents, guardians, schools, organisations, plan managers or support coordinators where authorised or reasonably necessary.
• Creating service agreements, invoices, receipts, attendance records, action plans and progress summaries.
• Processing purchases and delivering digital products, free downloads and other resources.
• Providing client support and responding to questions, complaints or technical issues.
• Improving our services, website, resources, programs and user experience.
• Sending news, resources, events or promotional communications where you have subscribed or where otherwise permitted.
• Meeting legal, safety, insurance, accounting and record-keeping obligations.
• Preventing fraud, misuse, security incidents and other unlawful activity.

Bookings, Payments and Digital Products

Our website and online store are hosted through Squarespace. Appointment bookings may be handled through Setmore. Payments and digital product delivery may be processed through Squarespace and its integrated payment providers.

Payment providers process card and payment details under their own privacy and security practices. We do not ordinarily receive or store your complete credit or debit card number.

When you purchase or download a digital resource, we may retain your name, email address, product details, payment status and fulfilment records so we can complete the transaction and assist with access issues.

When We May Disclose Information

We do not sell or rent personal information. We may disclose information where it is reasonably necessary to deliver a service, operate the business, protect safety or comply with the law.

• Website, commerce, scheduling, payment, email, cloud storage, video conferencing, analytics and technology service providers.
• Parents, guardians, schools, early learning services, workplaces or organisations involved in arranging or supporting a service where authorised or reasonably expected.
• Plan managers, support coordinators or other nominated professionals where you have requested or authorised communication.
• Professional advisers such as accountants, insurers, legal advisers and information technology support providers.
• Government bodies, regulators, courts, emergency services or law enforcement where disclosure is required or authorised by law.
• Another party involved in a business restructure, transfer or sale, subject to appropriate privacy protections.

Overseas Processing

Some technology providers used by Not Just A Teacher Education may store or process information outside Australia. This may include website hosting, appointment scheduling, cloud services, payment processing, analytics, email delivery and video conferencing services.

The countries involved can change as providers update their infrastructure. Where reasonably practicable, we choose reputable providers and use available privacy and security controls.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, process shopping and booking activity, understand website use and improve performance.

You can control or block cookies through your browser settings. Some website, checkout or booking features may not work correctly if cookies are disabled.

Analytics information is generally used in an aggregated way to understand which pages and resources are useful. It may include device, browser, location at a broad level and website activity information.

Marketing Communications

We may send newsletters, resources, event information or promotional messages when you have subscribed, requested information or where communication is otherwise permitted by law.

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us. Unsubscribing from marketing does not prevent us from sending service, booking, safety, purchase or administrative communications.

Reviews, Testimonials and Public Content

If you provide a review, testimonial, image, recording or other content for public use, we will use it in accordance with the consent or agreement provided.

We will not knowingly publish identifying information about a child or young person without appropriate permission. Once content is published online, it may be copied or shared by others outside our control.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include access controls, password protection, reputable service providers, secure payment processing, limited staff access and regular review of records and systems.

No method of electronic storage or internet transmission is completely secure. Please avoid sending highly sensitive information through ordinary email or website forms unless requested and appropriate.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose it was collected, to provide ongoing services, maintain business and transaction records, respond to disputes and meet legal, accounting, insurance and safeguarding obligations.

Retention periods vary depending on the type of information and the service involved. When information is no longer required, we take reasonable steps to delete it, de-identify it or securely dispose of it.

Accessing or Correcting Your Information

You may ask to access personal information we hold about you or request that inaccurate or incomplete information be corrected.

We may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will explain the reason where required.

A parent or guardian may request information relating to a child or young person. We will consider the young person's age, capacity, safety, expectations of privacy and the circumstances of the service before responding.

Consent, Withdrawal and Deletion Requests

Where we rely on consent, you may withdraw that consent by contacting us. Withdrawal will apply from that point forward and may affect our ability to continue a service.

You may request deletion of personal information. We will action the request where reasonably practicable and legally permitted. We may need to retain certain records for legal, safety, accounting, insurance or dispute-resolution purposes.

Third-Party Websites and Services

Our website may link to external websites, social media platforms, podcast services, booking systems, payment services or other third-party platforms.

Those services operate under their own privacy policies and terms. We are not responsible for how an external service handles information once you leave our website or choose to use that service.

Data Breaches

If we become aware of a privacy or security incident, we will assess the incident and take reasonable steps to contain and respond to it.

Where the Notifiable Data Breaches scheme or another legal requirement applies, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

Privacy Questions and Complaints

Please contact us if you have a question, concern or complaint about how we handle personal information. We will review the issue and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems, legal obligations or information-handling practices change.

The updated version will be published on this page and the last updated date will be changed. We encourage you to review the policy periodically.

Contact

For privacy enquiries, access or correction requests, consent withdrawal, deletion requests or complaints, contact Not Just A Teacher Education.

• Email: contact@notjustateachereducation.com
• Location: Brisbane, Queensland
• Service area: Australia wide